0–10 min
The workflow as it runs today
Systems, sequence, who touches it, and where it stops being automatic.
Application only · No cost · 12 a month
A 45-minute baseline session on one workflow that costs more than it should.
Bring a workflow you own that is expensive, manual and data-heavy. You leave the same session with a draft map of it, a candidate list of what is actually breaking, and a baseline sheet showing which of six numbers you cannot currently answer.
01What to bring
One workflow
Expensive, manual, and full of data.
It does not need to be broken in an obvious way. The ones worth looking at are usually the ones that work — at a cost nobody has written down, absorbed by people who have stopped mentioning it.
01A matching or reconciliation processTwo or more systems that are supposed to agree and regularly do not, with someone chasing the difference before a deadline.
02A review or approval queueClaims, credit decisions, exceptions, compliance checks — high volume, moderate judgment, expensive people.
03A classification or routing taskDocuments, tickets, orders or invoices being read and sorted by hand because the rules were never quite writable.
04A reporting or close process assembled manuallyExports, spreadsheets and repair work standing between the systems of record and a number anyone will sign.
02Free self-check
Before you apply
Which of these six can you answer today?
These are the numbers that decide whether a workflow is worth fixing. Tick the ones you could produce this week without starting a project. Nothing is sent anywhere.
0/6
Answerable today
The common case
Four or five missing is normal, and it is not a sign of a badly run team — these numbers are genuinely hard to produce when the work happens across systems and spreadsheets. It does mean any decision about fixing this workflow is currently being made on instinct. The session exists for exactly this position.
Request a sessionThis is the same sheet we work through in the session. Running it yourself costs nothing and settles the question of whether you need us at all — several people have taken it to their own team and closed the gap internally.
03What you leave with
Four artifacts, same day
Yours to use, with or without us.
Sent within one business day. Every one is labelled for what it is — nothing here is presented as more certain than it is.
01A draft workflow mapSources, logic, the people involved, the decisions, the handoffs. One page. Marked hypothesis, unvalidated.
02A candidate failure listThe ways we believe this workflow breaks — deliberately unranked, each paired with the evidence it would take to confirm or dismiss it.
03A baseline sheetThe six numbers that decide whether this is worth fixing, with a clear mark against every one you cannot currently answer. Most teams cannot answer four or five of six.
04A verdictOne of three: fix it internally, take it further with us, or leave it alone. We say the third more often than is commercially convenient.
What forty-five minutes cannot do
It cannot produce a validated analysis with costs attached and a ranked list of what to fix. Anyone offering that in a free session is guessing. Everything you leave with is marked as a hypothesis, and every gap in it is marked as a gap — those marks are the specific things a paid engagement would go and measure.
04The 45 minutes
Agenda
Run to a clock, with one real failure at the centre of it.
Artifacts are sent within one business day. There is no follow-up sequence and no second free meeting. If paid work makes sense we say so once, with a scope.
10–25 min
The failure you brought
Traced end to end. This is where most of the real information comes from.
25–35 min
Candidate failure modes
What else is likely present, and what evidence would confirm each one.
35–45 min
Baseline and verdict
Which of the six numbers you have, which you do not, and what we would do in your position.
05Conditions
Four requirements
The application is the screen.
Incomplete applications do not get a session. This is the screen, and it replaces the fit call that would otherwise be a second free meeting before anyone pays for anything.
01
You own the workflow
Or you bring the person who does, to the same session. A secondhand description does not survive forty-five minutes.
02
You can name the systems
The ERP, the platform, the database, the spreadsheets. Names, not categories.
03
You bring one real failure
A specific case from the last thirty days. Not a general description of the problem — one instance, with what actually happened.
04
You can say who signs
If this became paid work, you know whose budget and whose signature. You do not need the authority yourself.
→Apply
Capacity
Twelve sessions a month, run by the people who would do the work. When a month is full the next application moves to the following one.
Response
Reviewed within two business days. You get an answer either way.
Cost
None, and there is no second free meeting afterwards. If paid work makes sense we say so once, with a scope.