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Applied AI and automation

The distinction this page is about

An AI prototype proves a capability. A production AI system proves that capability can be trusted inside an operation.

Turn useful model capabilities into controlled systems that work with company data, operational rules, and accountable human decisions.

Discuss this work
AWhen companies call us
01An AI prototype works in a demo but fails in real workflows.
02Knowledge is fragmented across documents, systems, and people.
03Teams spend expensive time classifying, reviewing, or routing routine work.
04The business needs AI with permissions, evidence, and approval controls.
BWhat we build

System shape

How the work is structured.

INTAKEHUMAN REVIEWAUTOMATEDCONFIDENCETHRESHOLD

Records that clear the confidence threshold complete automatically. The rest divert to human review with their evidence attached.

Cleared automatically

High confidence, low consequence, reversible. Sampled for quality rather than reviewed case by case.

Routed to a person

Low confidence, high value, or irreversible. Arrives with sources, extracted facts and the rule that was applied.

Recorded either way

Inputs, version, policy, output, approver and timestamp. This is what separates a pilot from a production system.

Gate 01

Grounding

Context assembled from systems of record with lineage, not from a scraped folder. If we cannot say where an input came from, it does not enter the decision.

Gate 02

Evaluation

A held-out set built from your real failure cases, scored on every change. A number that moves when quality moves, agreed before we start building.

Gate 03

Approval

Confidence thresholds and value bands route work to a person, with the queue, the context, and the override designed as a real interface.

Gate 04

Audit

Every decision reconstructable: inputs, version, policy, output, who approved it, when. This is the difference between a pilot and a production system.

Branch — the human path

Where approval sits determines what the system can ever be trusted to do

Before the action, after it within a reversal window, or on exceptions only. These are three different systems with different data models and failure modes — so it is decided in the first week, not the last.

Every automated decision passes through the same four gates. A model produces an opinion; these gates are what turn it into a decision someone is willing to be accountable for.
Private knowledge and action systems
AI-assisted operational workflows
Document intelligence
Decision support and exception handling
Evaluation and observability systems
Agentic workflows with human control
CHow we approach it

An AI prototype proves a capability. A production AI system proves that capability can be trusted inside an operation.

Workflow before modelWe design the operating loop, ownership, and failure path before optimizing prompts or choosing models.
Evidence by defaultSources, confidence, audit trails, and evaluation make outputs inspectable and improvable.
Control at the right boundaryPermissions and human approval are placed where business risk requires them, not added as an afterthought.
DEngagement options

Ways this work usually starts.

Every option below begins with a fixed-scope assessment and a written recommendation. Nothing commits you to a programme before anyone has seen your systems.